Customer Service dont know how to give a statement

On September 9, I went to Woolworths at the East Rand Mall, requesting a statement as to verify my address for RICA purposes (for a new cellnr at Cell C).<br> <br> At Customer Service the cashier called a supervisor who didn't herself know what to do and send me back to Financial Services (where I was previously, but the cashier at the Financial Counter was extremely slow in attending a query of a client before me in Que).<br> <br> I waited for another 15 minutes at FS and gave up on the idea, heading out of the store, to another creditor to get a statement for RICA purposes.