Customer Service does not match the brand

Opened a Woolworths account about 6 months back, which was a struggle on its own, anyway, i bought a few things instore to confirm the card is working. then tried to buy online and my card was blocked, called the call centre and they told me I need to buy in store 3 times before i can purchase online and the block will be removed automatically. i have now purchased in store a few times. card is still blocked. I logged a ticket on 11 Feb 10:30 i get a response on the 14th at 15:48 asking when they can call, just call me. i reply anytime. it's now the 16th 15:25 still no call. i call the call centre today, Abongile can't hear me or pretends not to hear me, I call again, lovley lady helps me, all is fine on her side she neds to transfer me to online, transfer and the call died...like your customer service does not match your brand.