CUSTOMER SERVICE DEPARTMENT WOOLWORTHS THE GLEN 16.11.2016

<p>I had the unfortunate experience of misplacing my shopping card and subsequently went to the store to report it and order a replacement card.(Arriving in store at 14h000</p> <p>i was initially assisted by customer service consultant Refiloe Monye who was quite helpful and connected me to their card division, where my quiry was addressed by a cossultant over the phone. The card was duly blocked and a replaement card ordered and was told it would be sent to the store in seven working days.</p> <p>I then enquired what happens in the interimn if i intend to shop on my account, she advised that the store can issue me with a temporary buying card to that effect.</p> <p>When I asked to be issued with the temporary buying card, the store refused saying it was their policy not to do so with existing accounts. I pointed out that the consultant over the phone had actully said that they can but she insisted that it could not be done.</p> <p>I requested to speak to her line manager Kay Naidoo , who came and insisted that it was store policy not to issue such cards. I pointed out that the people at their card division had actully said they can and should issue me with such a card and she said she needed to consult someone in the store. This is now 30 minutes later in comes Ms Ida Langa TextileGroup Head who goes on and gives me a lecture about financial services and why i cannot be issued a temporay card. I indicate that i have been a loyal WW customer for more than 10yrs, i pay my account in time and i have just ordered a new card but i am in the store and want to make a purchase how can she best assist me. She phones someone and after a while says there is nothing she can do i must just wait for my new card. Another 15 minutes have elapsed and as a loyal customer I am still not assisted. I ask if there is anyone senior who can assist me because clealy she cant and she is contradicting what the people at card division said she could do for me saying they dont understand company policy with regards the isssuing of temporary buying cards. She goes and speaks to the 'Store Manager' Mrs. Valerie Ramarumo whom i did not see and after about another 10 minutes waiting, comes back and says no she cant assist.</p> <p>What i dont understand here is , I am the account holder, i am in their store with my I.D , i have just ordered a replacement card , why am i not allowed to shop using temporary card because clearly i dont have card at present. Does it mean that i cant transact with Woolworths until i get my replacement card?</p> <p>I leave the store an hour later, an unhappy customer who couldnt buy supper for his family because the store wouldnt issue a temporary buying card despite their card division saying they should. Making noise in the store doesnt quite help at times but i understand why other people do it.</p> <p>I will pay the balance on my account and close it.</p> <p>Thanks woolworths the Glen for nothing, i thought your standards were higher, clearly i was wrong.</p>