Customer service department ignores customers

On 25 Oct I contacted WW Dash. I have two WW stores close to me. My Dash deliveries have changed recently and come from the smaller store that is further away. As a result I they are often out of stock or don't stock the products that I am looking for. I was advised that it is what is and there is nothing that can be done. I then decided to contact customer service because I still don't agree with this. I sent the email on 6 Nov and have to date received no response. I contacted WW via FB messenger and it appears they have blocked me or simply do not monitor this channel anymore. This is not the quality of service that is expected of WW. If you take a look at my profile, I shop at WW 3 to 4 times a week so to be completely ignored is a slap in the face!