Customer service and online shopping

<p>On Sunday 12 February 2017 I received a bank notification that R289 was paid from my account to Woolworths for an online purchase with a reference of "Aankp" made on 11 February 2017.</p> <p>I reported this as I didn't make any online purchases on 11 February 2017. I double checked my online Woolworths account to make sure. I e-mailed Woolworths Online services regarding this sistuation, hoping for quick response (maybe the next day) but no luck.</p> <p> </p> <p>I however did make an online purchase late last week of R445.95 for gloves, room spray, placemats and a special where you purchase two men's cotton boxers for R150. I was billed for the two boxers but only received one.</p> <p> </p> <p>I tried phoning Woolworths Online services and the general customer services numerous times, but no luck.</p> <p> </p> <p>This is unlike Woolworths and I am very dissapointed. I am a brand loyal Woolworths customer in every field and I wish that these kind of prolems be sorted out quickly and effectively.</p> <p> </p> <p>I am very dissapointed.</p>