Customer service and ethical conduct in the workplace according to the POPI act

This review is dedicated to Woolworths Mooiriver Junction in Potchefstroom. I went there to pay my store account in full. As I arrived by the till I realised I had forgotten my account number details. So the service was good thus far and they kindly check my information on the system and also they ask about my comfortability in terms of waiting patiently for assistance and agreed to that. There were personal interactions between the assisted manger and those over the phone only to find that the lady over the phone provides unrealistic information claiming that my account has been handed over which is not the case. That particular evening every employee working there is aware of this and my situation which makes extremely uncomfortable. In doing so my card has reached its maximum limit for the day in terms of swiping and withdrawing. This results to me issuing full payment the next day, on a saterday after the incident friday evening and as I enquired the following week, this Tuesday, I met with the same two ladies who had exposed the accuracy of account towards staff members of which I did not appreciate do the same thing again and not enabling me to make a call to confirm with Woolworths financial services by the Mooiriver mall in Potchefstroom and refusing access to assist me further until I had forced them by embrassing them back on public verbally. I am very disappointed in Woolworths Mooiriver Junction of Potchefstroom because this is not the kind of ethical behavior I had expected from them it is giving ghetto and untrained ethical behaviour indeed. I would advice training according to the POPI act.