customer service

I paid my Woolworths account on the 30th of April via my banking app. On the 11th of May I received my statement, I had an overdue amount and realized that the payment I made is not reflecting. I sent an email to *** on the 14th May 2020 after calling they customer care line numerous times to no avail. I haven’t received feedback from them till date. I than decided to go to a Woolworths store, I spoke to someone and emailed my proof of payment to *** I have sent emails to this lady to find out if the payment has been allocated and how long will it take, no reply..

I’m getting calls from they collection department it’s frustrating that no one is reverting back to me and in the interim this is affecting my credit record.

Woolworths customer service sucks big time.