*********** customer service

I received numerous calls from Woolworths financial services in May about my account being in arrears, when i asked for a breakdown of my outstanding instalment, they referred me to Woolworths customer services. It was at this point where i logged in to the Woolworths app only to discover that there was a *****ulent transaction that took place on my account, hence my account is in arrears. How do u call a client to enquire about unpaid instalments if u cannot provide them with a breakdown of balances and amount outstanding? I then called Woolworths customer services and i was told to call Woolworths financial services, this ping pong behavior went on for a week. After a week i called Woolworths customer services and i was told to go in store to complete a dispute form. I then went to one store in June to complete the dispute form, and i was told the investigations will take place for 14 working days. To this day i have not received feedback regarding the investigation instead they handed over my account. Now i am being harrassed by the company called MBD where they handed my account over. Now my name will be blacklisted because of incompetence and poor service from Woolworths. This is very disgusting and embarrassing. I do not want this account anymore and do not want to do business with Woolworths. I have now sent an email to enquire about this and i am told they have referred my email to Transactional ***** Disputes department for assistance with my *****ulent claim. Why was my account handed over when an investigation is not even complete?