Customer's needs not fulfilled

I went to Woolworths Pretoria Quagga Centre on monday (06/07/2015) to buy groceries. I did not have woolies card on me. I asked the the ladies at customer care if can they can issue me a temporary card using my ID so i can have my groceries. The lady said they do not issue temporary cards only on new accounts, i then asked to speak to the manager who confirmed same. I believe the manager has to use his/her own discretion looking at the matter presented. I do not see why should one go hungry if i am a woolies account holder and my payment record is up to date. I'm very much disappointed and upset by Woolworths conduct towards it's customers they show no mercy what so ever ! As soon a i'm done paying, i will close the account seeing it's no use being an account holder without service.