Customer complaint at Woolworths

I hope I can say I did enjoy the visit to Woolworths Canal Walk. I Was so so disappointed when we sat at your restaruant for more than an hour waiting for our food.The Manager refused to come see Us when We requested to see him. After being so frustrated we decided to walk out and only then did he came rushing out.we ordered a simple burger and cheese sandwich . I'm a diabetic and luckily I did not inject myself thinking that my meal would come soon I would have been in big medical trouble if i did. My wife who suffers from low blood sugar levels started feeling nauseas from the long wait. She started crying because she felt sick from the nausea.What is so disappointing is that people who walked in after us were helped before us. I tried to get the attention of our Waiter (Alice) but that was in vain as she disappeared after taking the order.This is unacceptably behaviour From your staff. Also very disappointed in the manner the Manager handled our frustrations and complaint.He definitely needs to be seriously Trained to handle these situations and also how to speak to people and manage staff.

Thank you Suren Moonasar ********** 002