Customer care failure on all levels

I have been trying to get hold of Woolworths via their digital contact for 2 months now and still nobody has contacted me back.

I have been unemployed since August 2023 and have been paying my account with my uif and unfortunately it came to a end this month.

I have emailed the accounts department and tried their WhatsApp communications portal and even their app and nobody has bothered to contact me back.

Now that I have lapsed for 1 month they have handed me over to debt collectors and every day I get a call 3 times a day. I explain my situation to them they say they will make a remark on my account and send me the insurance claims form to my email and I am still waiting.

The WhatsApp channel is beyond broken cause 1 you ask to speak to a customer representative and then only after a hour or 2 does anyone respond and when you respond back it takes you to the beginning and then the customer representative ends the chat.

Emails do not get responded to and I do not have money to call the customer support to get anything done.

Woolworths is a failure in every way possible. No wonder their business that they spent billions in Australia failed as they can't do anything right.

Just a matter of time till they fail in South Africa.