Cst Service

I feel disgusted even giving a star to Woolworths Cape town CBD. On the 29/09/2022 Morning I went to Woolworth f to return a garment that I was given by the father of my child that he said he bought a Canal walk on the 23/09/2022. I was assisted by a Lady, I do not know her name. She then took the garment which she was nice, she gave the garment to her supervisor Yumna Abdurahman. That asked where was it bought she checked I do not know what but came back saying they cannot take the item back as it was not bought at that specific store I said it was bought even though it is a Woolworths store, I was never questioned so much almost like I was under investigation and I did not understand I have shopped at Woolworths for more than a decade my and at that store and everytime I need to change something It is always impossible especially to that Woolworths as if they operate different to other stores. while Yumna was refusing to take back the item, a very big intimidating man resembling Miss Truchbull from the movies Matilda came and interrupted by saying he will join the conversation not asking but telling me, extremely rude even though I was upset and confused it does not mean telling me that I cannot return the item even though it belongs to Woolworths The father of my child said he bought at Canal walk what if he was brushing me off as I am in court and we do not need the item I was taking a bad belt and wanting a voucher to get food. This man Dean Fester ohh my God I am shocked to even learn that he is a Store manager, he is disgusting to say the least I was reading the returning policy and I was confused and upset as this is not the first time that this Woolworths does this so quick to take our money when we buy but they have they own policies when they have to return things, while I was explaining why I was do not understand he shouted " LET ME FINISH" in my face I mean did this guy get the job through merit or did he get it through the famous Capetonian way, this giant manager that I have to call a human that treated me like garbage in front of his staff and other customer's if he could get a change to slap me in the face he could. I wish there were camera around just to see how intimating he was. I can only imagine how he treat he family and his staff. He gave some speech that I cannot even recall why they will not take the item and return. I am beyond disgusted by Deon Fester he has not humanity and certainly cannot speak to people just in general It's not about race is...I have been a shopper at Woolworths for decades I will never forget how I was treated by this man and It is almost like I was made to feel like I did crime!!! Deon Fester you are disgusting and I honestly do not wish for your apology.