Credit score Bummer and ridiculous ID requests on their own Incompetence !!

I couldn't help but write a review as I am disappointed by Woolworths two times in the past two weeks, 1st on the 9th September I went to purchase some groceries @woolworths River stone mall and continued to purchase with my account. I was told by the gentleman that I have insufficient funds on my account, which I told him that's not correct, He called a lady and she confirmed what He said. I told them that is still not correct, she contact their service providers and they confirmed that the transaction went out and the purchase was Valid.. Half past 6 in the AFTERNOON and I am travelling with my starving son. They advised that in order for them to carry out an "adjustment" on my account they need an ID even when I advised that I don't have my ID with however I have a Valid drivers licence.

I had to drive back home which is 20 minutes away back and forth. I was so emotional as my car was not in the right state and I have a hungry son with me. The worst part of it all after they sorted this mess of theirs , going back home my car broke down because of their incompetence.

On my Credit Card side, I am paying as per the arrangement I made and paying Monthly. My payments are not reflecting and on my credit score it looks like I haven't paid in the last 8 Months. Affecting my credit score badly.. I am disgusted by the brand that I trusted.