Credit Report not cleared by Woolworths

In may 2017 I have settled my account with Woolworths in which I submitted my proof to their payments department and in turn they confirmed that my account has been paid in full and that my information will be submitted to the credit bureaus to clear my record which takes 14 working days. Up until today my credit report still reflects that I am owing Woolworths. I have contacted Experian to update my credit report but however was told they require notification from Woolworths in order to speed up the process or I have to log a dispute that will take 60 working days which is totally unacceptable as its nearly a year later . I contacted Woolworths and in turn the reason for the non clearance was because the account was not closed. After many calls later and so called reassurance from the Woolworths consultants my credit report has still not been cleared. I am very unhappy and disgruntled by this service. I want this done ASAP as its a year later and nothing has been done about the matter that it's affecting my credit score. Please sort out this mess.