LP
Lionel P

1 reviews | Active since Mar 2011

17 Nov 2015, 12:57

Credit limit down by R7410 after paid 4 days late

I had an unfortunate situation where I couldn't pay an amount of R192 due to travelling in the United States and not having access to my bank account due to a problem with my primary cellphone. I paid the account as soon as I regained access to my access, a mere 4 days later.<br> <br> Woolworths decided to reduce my credit limit by R7410 for this late payment, I phoned them and they said there is no way to fix it. This is pathetic customer service, I understand if my account is constantly in arrears, especially for a long time. Even so, this is a huge reduction. But this is an account that was 4 days overdue with an amount of R192!

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Replies (1)
LP
Lionel P's update10 Sept 2016, 18:33
Reviewer Update

This was partially resolved by Woolworths, but never completely, though it took 3 months and lots of hassle, even for that.