Credit cards without authorisation

Good Day woolworths..

I am highly interested to find out why a credit card was inquired into without my consent..

First of all.. I have just come back from overseas and went to Canal walk to see if my store card was activated as the person on the phone stated it wasn't and the staff at Blue Route mall had no clue.

Yesterday 30/8/2019 I went to canal walk shopping centre. Delt with a lady by the name of Candice at financial services.. She unblocked my store card swiftly but then I got an sms.

Miss Geale, thank you for your Woolworths Credit Card application. Your application has been unsuccessful at this stage. For more info, call us on ***

I didn't inquire about a credit card.. So does this mean your staff have free rain to process what ever they feel on one's name without authorisation?

This negatively impacts my credit score.. And I want an answer..