Credit card Payment query

Good day on the 24th April 2020 I paid my Woolworths credit card using Absa App I paid R600 on account no *** Absa I got this acc from Woolworths App, my Credit Card payment has not updated today is the last day, Its been a week now sending them email about this they told me to send Payment notification I did, But I have not been assisted they will put my account in Arrears whereas I paid in Advance, That negetively affects my ITC record please assist me urgently. Kind regards Siyabonga Mgweba Cell *** Email ***