Credit card payment query

My friend made a payment of R1600.00 to woolworths credit card however she put the incorrect reference number as money was not reflecting in my account. On the 20th August I logged a request emailing the [Email Removed] nd was received 21st August 2015. The email received stated that the payment will appear in my account between 3 to 4 days working now its the 6th day and no money is reflecting. I phoned woolworths head office (Cape Town) last week promising that money will reflect and nothing is being said as what is happening. Even the finance department is not writing anything on the query to say why is not money not reflecting hence it has took so many days. I am really disappointed at Woolworths that they are not effecient and contradicts with the slogan \making difference"I will be getting calls or sms that I havent yet paid hence it will be their mistake. I need the money to reflect TODAY as the 3 to 4 days has elapsed. Woolworths is not keeping their promise. """