Credit card application

I app**** for a woolworths credit card last year November. it took a while for me to go collect the card at Menlyn branch because I didn't have my proof of address. I went in January to collect the card when I got it the initials on the card were wrong and they had to order a new one for me. I went back after 2 weeks only to find the card was not there because the sales consultant who was helping me did not order the card.<br> By this time Woolworths was already taking the monthly fee off my bank account. I was then told that I have to wait for the SMS notifying me that my card has arrived, I'm still waiting even today.<br> <br> I decided I don't want the card anymore because I was not happy with the service and they were taking monthly service fee off my bank account. I called to cancel the card then I was told that I have to pay R97 service fee and then close the account. I was unhappy because I was paying for a card I never received and it was their fault but I wanted the whole thing over. I was busy the past week didn't get a chance to pay it. I call them again today for the amount and banking details they now tell me I have to pay R256.<br> <br> I'm just so upset and disappointed