Credit card

I have never seen such an *********** and irresponsible company

My life was made a living hell by a very well known and respected company "Woolworths" So this is my sad story...

I have a woolworths credit card, I never missed my monthly payments and my account was upto date! On the 12 of March 2020 I was ******, the ******* took my bag that had all my cards including this Gold credit card from wollies, it was early in the morning but luckily my phone was in my jeans. I called customer care to block the card completely because I knew that I had deposited R7000 on that account, the consultant confirmed that the card is locked and there won't be any transactions taking place. Same day afternoon I went to the store Woolworths Springs mall requesting for the replacement card, the Mananger was so helpful she called customer care to ask for a replacement card, then again the second consultant confirmed that the Card is locked and they have requested another card that will be delivered at Johannesburg CBD Kerk Street woolworths after 7 working days. The following day 13 March, I received notifications that there where transactions taking place in some tall gates, how the hell is that possible my card is supposed to be locked, the notifications kept on coming, I called customer service and they said they don't know why is that happening because on the system it's showing that my card is locked and I have requested a replacement card then the consultant dropped my calls. I called again, I was put on hold for an hour at that time I was using my airtime and the notifications kept on coming, I have never been so traumatized! then the call was dropped. My God what should I do now. Went back to the Store at Woolworths Springs Mall, spoke with the same Manager we tried calling the customer service again I even showed her the notifications from my phone WFS transactions! My money was used everyday while they where confirming daily that the card was locked and at the store they couldn't assist me with anything but lending me their phone to call customer service that couldn't assist me. The Manager from the store tried to logg a ***** dispute and gave me the reference, well that didn't stop the person who stole my card from using it, I didn't even get a call from someone assuring me that they working on my case! I kept on receiving massages that I should pay it was after 7 days and the replacement card was not made. Days passed, months I ddnt receive a call woolworths about the dispute or the card collection, the only sms I was getting was for me to pay the credit card that I didn't have. The worst thing is that my credit record is now affected, I tried to apply for an emergency loan and woolworths appeared that I am owing them, like what the hell, I never had a problem with my credit score yes even if I wanted to pay them, I have to use the card to make payments so I dont have the card to pay, since I last requested for it no one called me or sent me a massage to come and collect it but I am expected to pay, how? I don't know and for what because they cannot not even give me my card. The ******* are using my money and I am getting the notifications daily on my phone

I am asking for all the help that I can get, I don't know what to do or where to go please I am asking for assistance please I am begging with all my heart, my life is now a living hell My contact number *** my name is Ntombi