Country Road - Poor Quality

<p>Firstly, i am usually exceptionally satisfied with the quality of Woolworths products. Infact i am known to be quite the advocate for the Woolworths brand when it comes to food, home and clothing quality. </p> <p> </p> <p>The following situation has therefore left me with a feeling of disappointment. Almost 6months ago i purchased a belt from my favorite range, Country Road. Spending R499 on a belt i expected a quality product. Aware that the purchase was a while ago, i have to aware you to the fact that generally one doesnt use the same item everyday, especially i who takes extra pride in my appearance and the number of Country Road items i purchase monthly can easily be tracked on my card to substantiate that. A while ago already the black paint on the buckle of the belt started to peel off indicating a product of inferior quality. Would you believe me if i tell you i asked the sales person when purchasing the belt if this would happen and he informed me no! Well i did!</p> <p> </p> <p>On Sunday i went to the Mall of Africa branch where the purchase was made and asked if the belt could be exchanged. Without even acknowledging my presence the Manager said NO to the sales assistant. i understand that you have exchange policies in place but surely inferior product qaulity can be judged on merit. R500 is alot of money to spend on a belt that i will now not wear again. </p> <p> </p> <p>I sincerely hope that your promise of quality products can be upheld and this situation be rectified. Again, i am not asking for a refund, just merely an exchange of a product of infeiror quality.</p>