Conversion from store card to app is a total disaster

So went into the store as usual and paid for my goods after swiping my woolies reward card. I then get told that they will be discontinuing cards and only using a phone app. They then proceed to tell me it will be a quick process to do the app which is certainly was not. Help people up in the queue forever and finally get a message on the app to say that there is inconsistency in my profile data and I need to call the contact centre. What an utter disaster trying to get through. Do all the usual 67 buttons only to be cut off each time so now neither my store card or the app are function and nor is the woolies contact centre either. On top of it I have to now phone discovery to tell them that my card has changed for the rewards. Typical of Wollies it is an utter shambles, unprofessional and second rate. Would happily shop somewhere else!