CONVENIENCE TURNS INTO NIGHTMARE

Good day,

I'm so disappointed with your online service consultant by the name of Nolwazi (I stand to be corrected) together with your supervisor at Gateway Customer service desk. Imagine holding and waiting on the phone for more than 30 minutes to get hold on an agent to try and fix my problem.

I tried to purchase some items online last week Sunday, using my woolies app, my gift card had R500 loaded. When I checked out and paid with my gift card it took the R500 but still prompted me to pay for the items yet the R500 was deducted from my gift card. Your supervisor at gateway could not sort that out for me...your 1st call centre agent hung up on me.

I am disgusted and flabbergasted by this and for the fact that nobody knows what to do when your system does not work is disappointed taking into consideration that you're such a huge institution.