Contradiction of information/Bad Service

Woolworths Financial Services approved a Instore card for myself using a South African Trmporary ID, they then confirmed I can collect a temporary card in store using the same ID used to open the account, on arrival at the Menlyn Store I was declined a temporary card and was advised that Woolworths financial service didn't not allow them to issue temporary cards with temporary ID's when I called WFS they said it is on the store, it is sad that I have to start with Woolworths on such a bad note of service, the inconvenience of driving to the store, the passing the buck from store to Head office, I'm really disappointed at the level of service and contradiction and no one taking any accountability for their actions