RM
Rosalia M

1 reviews | Active since Mar 2009

13 Jul 2015, 11:16

Continual short changing at tills and no response!

I complained to the customer services line that I was CONTINUALLY BEING SHORT CHANGED when I pay using cash at Woolworths ... a couple of stores in the Sunninghill area in particular clearly have a problem because it happens to me there on a REGULAR basis.<br> <br> Since this has happened to me previously on a NUMBER of occasions, I thought Woolworths Head Office should (A) be aware of this problem and (B) do something about it.<br> <br> No such luck. I received one garbled voice message from an unnamed store manager who left no details, and it's a month later. <br> <br> SO, CLEARLY they think it is QUITE OK to allow their Store staff (and managers, who are DEFINITELY AWARE OF THIS) to happily short change customers, and that NO ACTION is necessary.<br> <br> Woolworths can't even go to the trouble of following up, let alone apologise or even have the common courtesy to revert to a customer (A VIP ONE NO LESS) to give any form of feedback or heaven forbid apology.<br> <br> This just shows that it is OKAY for Woolworths to allow their staff to take ADVANTAGE of their loyal shoppers with FULL KNOWLEDGE of the Store Managers and Head Office staff.<br> <br> So, watch out when you pay using cash at Woolworths.

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