Consistently Disappointing Service from Woolies Dash and Customer service team

I am extremely disappointed with the Woolies Dash delivery service. Despite being a loyal weekly customer, the quality of service has been consistently underwhelming. My most recent experience was the final straw. Out of the eight items I ordered, three were out of stock—40% of my order!

To make matters worse, I ordered two items to qualify for a promotion, but only one was substituted. Why couldn’t both be replaced to honour the 20% discount? This lack of consideration for customer satisfaction is unacceptable.

To add insult to injury, the delivery fee and tip now make up over 10% of my order total, simply because key items I wanted were unavailable. I choose Woolies Dash for convenience, but this experience has been nothing but frustrating.

It’s disappointing that an email I sent two weeks ago to your customer service team about this matter has gone unresolved. Clearly, customer concerns are not a priority.

Until these issues are addressed, I cannot recommend Woolies Dash to anyone.