Concerns Regarding Supervisor’s Customer Service Conduct

The supervisor, Tefo, displayed behavior that I found unprofessional and discourteous. In my opinion, her approach to customer service does not align with the standards expected in a customer-facing role. While the rest of the store staff have consistently been pleasant and helpful, her demeanor may have a negative impact on the overall customer experience if not addressed. I also observed that she did not smile or greet customers, which contributed to an unwelcoming atmosphere.