NJ
Ntombi J

1 reviews | Active since Sept 2019

16 Sept 2019, 11:08

Compliant Woolworths Online purchases

I've been purchasing online for the last 4 years and I buy fruits and small groceries which are delivered 2 every week. I am very dissapointed with the quality I received almost every week of the fruits that get delivered.

It looks like they always packing the old fruits. It so so disappointing because I called a couple of times to complaint about this service but I will only get fresh fruits twice then rotten the following orders.

No one seems to care about my query , the fruits I order are banana's, naarjies, apples (golden and red) and white and yellow nectarines.

Unfortunately, I do not have an option to load pictures of the rotten apples I received today and the dry naartjies. But I also sent an email just now attached the pictures to *** and ***.

I am very angry and tired of complaining about the same thing every wee**** And no resolution from the complaint, I will only receive a call from a consultant apologizing and promising they will do their best to let this happen. But seems like I just get empty promises and no cares as long as they called just for protocol which is most making me very angry.

The reason I changed buying from other retail stores is because I wanted 100% quality, but this is not on.

Woolies must start treating all customers the same, even online customers must get what is promised , which is 100% quality!!!!!!!!!

0
Replies (1)
NJ
Ntombi J's update16 Sept 2019, 15:02
Reviewer Update
Just received a call from Woolworth Sandton @ 14:45pm saying that her manager is not in the store at the moment and she just said they will check the order every time before they send it out for delivery.

What a wow!!!!!!!!!

I was left speechless so as I attached the pictures of the rotten stuff that they sent this morning, I must just throw them away and accept a sorry for a thousand time again and move on.

Is this the customer service I must always accept from woolies? And where are the superiors , why is my matter not been escalated to the Complaint Officer. I am so tired of complaining about the same thing as mentioned and I will always get a call to say sorry.

WOW!!!!!!