Complete disregard for customer service!

I ordered from Woolworths online on Saturday 4th August and selected Tuesday 7th August between 6pm-8pm as my delivery date. I subsequently never received the order as I was supposed to on Tuesday evening.

On Wednesday 8th August at 09:26 I called the call centre to follow up on the status of my order. I was informed by the agent that there was something wrong with my delivery address which resulted in the order not being completed. I told the call centre agent that Woolworths has both my email address and cell phone number so surely someone could have contacted me to inform me of this issue. Furthermore I have ordered numerous times with the same delivery address and this has never been an issue. The call centre agent then subsequently sent an email to the courier company and promised me that my item would be delivered between 2-5pm on Wednesday 8th August.

I have now discovered that my item has still not been delivered to me as promised. I have had to make another call to the call centre to find out what the issue is. Apparently the courier company did not receive the email sent by the call centre agent this morning. I really don't understand why the call centre agent did not follow up when he saw that there was no reply from the courier company. The call centre agent that I spoke to this afternoon contacted the couriers who indicated that there was no possibility of my item being delivered this evening. As a result I have to wait till 11am on Friday 10th August for delivery.

I am highly dissatisfied with the complete disregard that I have been shown. Not once has anyone had the decency to contact me saying that there is an issue. I just wonder what would have transpired with my item had I not contacted Woolworths TWICE. I have paid in full for the product and delivery yet I am being made to wait almost 3 days more than expected for the item. What frustrates me even more is that this item is a birthday present (birthday being on Thursday 9th August) and now I must show up empty handed due to sheer incompetence. If you as a service provider cannot deliver within specified delivery dates then don't provide this option to your customers.

Like I said before I have ordered numerous times with Woolworths with no issues but today I am completely disappointed!