Complaint-Worst service ever

Hi

I have never in my entire life have had so much struggle with an account. You talk about over 75 years of great customer service yet I have been given nothing but attitude, arrogance and awful service from head office consultants to store management.

We went to Walmer branch and the head office was contacted and we spoke to Sergio who advised that his manager Pranesh advised that the store can approve and the branch was advised that the store manager can approve. The store manager by the name of Hein Snyman did not assist. He kept on interrupting us when we tried to explain what had happened. One moment he would say he doesn’t understand what we are saying then the next moment he would cut us off and say he heard us the first time. For him to have the audacity to say “was I not clear to you? I said NO” with such sarcasm and rudeness shows that his intentions were never to assist. His delivery and how he conducts queries is questionable.

I dont know if its the colour of my skin or just that fact that he is so arrogant and speaks down to customers that need his assistance but this is by far the worst service that I have received from a retail store. Your employees definitely do not live up to ur 75 years customer service expectations.

I do not know a shop or a company that does not accept a drivers license if you do not have and ID. I mean airlines and many other institutions use it as proof of identification. A drivers license is a legal government document that has the persons photo and signature as proof. How in the world is this not acceptable? Im sure even u have given ur drivers license as proof of identification at one point. We are in a pandemic for crying out loud and it’s getting harder and harder for people to get something as simple as an ID. However you treated like you are nothing or a ******** by your head office and store management. You dont even accepted a certified copy of my ID, i mean why is it so easy for you to make life difficult for a customer while we are going through trying times in this pandemic. You ask to produce and affidavit and drivers license only to get rejected again.

Woolworths has definitely left a sour taste in my mouth and I will be difficult to tell anyone to open account with you because of the bad experience and lack of compassion you have shown me. It was truly distasteful and dissatisfying. You need to re-evaluate your staff at head office and your store management.

By far the customer service ever!

Customer no. *** ID no. ***