Complaint - Woolworths Retail South Africa - Brooklyn Mall, Pretoria

Good Day,

I reported my Woolworths store card & Woolworths credit card ****** on 22/03/2020 due to the fact that our vehicle was smashed and grabbed and that my handbag was ******, with this said my wallet and ID book was also in my handbag. Today (14/05/2020) I received an text message saying my cards are ready for collection at Brooklyn Mall, Pretoria. Upon arrival, I did mention to the consultant what my situation was that I do not have an ID at this stage due to the nationwide lockdown that took place shortly after and my Home Affairs appointment was cancelled to renew my ID until further notice. Given my situation, I did go to the police station here in Brooklyn, Pretoria to issue an Affidavit of what took place on the 22/03/2020. So with my certified Affidavit in hand and a certified copy of my ID, I was refused to collect my new replacement cards from Woolworths store in Brooklyn, Pretoria today (14/05/2020) with this being said, there was also no effort made by the store / accounts manager to assist me or to contact head office for further instructions as how to handle this matter professionally, the store / accounts manager was rude and not very helpful. The lack of willingness to help your customers goes beyond me and I cannot see the logic in this at all, where is the initiative to go the extra mile for a client? This, sure as hell does not apply to Woolworths Brooklyn Mall, Pretoria at all. Today, the first time in many years I left a Woolworths store unhappy, angry and frustrated.