COMPLAINT WOOLWORTHS KROONSTAD

Good day.

I have a woolworths credit card when i collected my card the first time i used my ID (with ****en surname) and marriage certificate no problem. I now have to collect my replacement card.

When i went to the store the lady at the till was very helpfull she called the (as I assume manager) took my id and my marriage certificate and explained to the manager that I am there to collect my credit card here is my id and marriage certificate.

The manager did not even looked at the documents and told me she cannot assist me i must call headoffice to change the card to my ****en surname.

When I tried to explain to her that this is a replacement card and on the previous occation there was no issus she dit not even listen to me and just rep**** IM NOT GOING TO HELP YOU CALL HEADOFFICE.

This treatment is unacceptable.