COMPLAINT: STORE CARD NOT RECEIVED 5 MONTHS LATER

I am horrified that such a simple request has not been handled effectively. I have missed out on so many promotions in-store as a result and Woolworths continues to give me the run-around on this rather than offering any remedy. My only request was for my account and card to reflect my new name. Nothing difficult.

After such delayed service (which is evidenced in lengthy correspondence by email), my card was sent to a store in the darkest parts of town in Springs and not to the new Mall as requested. I have indicated that I will not retrieve the card from there due to safety concerns and requested for it to be transferred to the store in the Mall. Instead of seeing this as an opportunity to quickly fix an easy-win issue, I was asked to pick a store from another long list. I'm right back to the point where I started 5 months ago. This is my last hope. If my experience is not rectified here on Hellopeter and goodwill restored plus some, I will close my account at Woolies, which I've held for many years. I did request for my card to be couriered to me at Woolworths' expense, as a result of this poor performance but have yet to hear anything further. Waiting with breath held.... Caroline