COMPLAINT ORDER NOT RECEIVED

I made a purchase online on the 29/11/2019 and the delivery date was the 10/12/2019 as per the website called the Woolworths online (***) and spoke to a gentlemen by the name of Brandon to find out regarding the order. When i logged it yesterday to track it ,it showed it was delivered on the 02/12/2019 of which to date i have not received my order, Brandon advised the shoes were signed for by Beth which i do not know as the delivery address was my work address and deliveries are only signed by reception or mail room and he promised to call me back and i am still waiting.

I called again(11/12/2019) asking for Brandon and i spoke to a lady by the name of Vuyo and she advised Brandon off but an email was send to the courier on the 10/12/24 and the turnaround time is the 24hours and TODAY ITS THE 12/12/2019?????????

The address I provided was specific as i also included the company name for ease of reference for the courier.

All i am requesting is my order please, can this be sorted out.

Order number: o***

To date i have not received any feedback as promised....service??????

It was my first time buying from woolworths online and it is the last time...i Regret!!!!