Complaint

We recently had a bad experience with returns. On Sunday (1/9), my wife purchased 2 pairs of ladies slacks at Ballito Junction .

After taking them home, she decided that the color of both pairs did not suit her requirements, and brought them to Gateway branch to return one pair and exchange the other for another pair. She was basically treated like a ******** and the eventual outcome was that they would not re-credit the account it was purchased from, but issued a gift card instead. Although all the tags were present, she had left the till slip at home.

Is this normal practice? We have no need for a gift card and frankly after the treatment she received, I’m considering closing the account I have had with Woolworths for decades.