COMPLAINT AND PLEA FOR PEOPLE TO STOP SHOPPING AT WOOLWORTHS

Til this day, Woolworths Pavilion have not responded to my complaint. this, again is what they had to say. The latest e-mail (which was supposed to be Woolworth's response/apology, says ABSOLUTELY NOTHING!!!!!!!!!!!!!!!!!!!!!!) The response from Sharon Sewshanker:-

Kind Regards Sharon Sewshanker Customer Services Manager Ph: ********** mobile - ********** Fax: ********** email: ********** YOUR ATTITUDE DETERMINES YOUR ALTITUDE ________________________________________ From: Nkululeko Mchunu ********** Sent: Thursday, 29 November 2018 08:50:49 AM To: CustServMgr Westville Pavillion Cc: TxtMgr Westville Pavillion Subject: RE: WOOLWORTHS ********** 7- ********** 07 I don’t accept JUST AN APOLOGY! What can you do for me? Nkululeko Mchunu Customer Experience Guru Phone: +27 (0) 86 ********** Cell: E-mail: **********

From: CustServMgr Westville Pavillion ********** Sent: 28 November 2018 06:50 PM To: Nkululeko Mchunu ********** Cc: TxtMgr Westville Pavillion ********** Subject: WOOLWORTHS ********** 7- ********** 07 Good Day Nkululekp Mchunu Thank you for taking the time to inform us about the incident that occurred at Woolworths Westville Pavilion. I must apologise for the inconvenience caused and this complaint has been forwarded to me as the customer services manager for immediate attention and to be investigated. I would like to apologise on behalf of the beauty consultants behaviour towards you by not asking you first if you were a rewards card holder knowing the promotion was only valid for rewards card purchases. It was therefore not an issue as the items could of been refunded and repurchased with a rewards card that could be issued to you immediately and also active right away. The store unfortunately does not have a floor manager but a store manager which is Debbie, therefore the relevant contact number. Due to POPI[protection of personal information we are not allowed to give out our regional manager contact number, therefore I hope this apology is acceptable as we have addressed this issue with both the cashier and Navin accordingly. I did try to contact you on your mobile but I discovered it was your company number and not able to leave a voicemail. I would like to have chatted to you to find out if you had completed the purchase and how I would assist you further to either refund and redo your purchase. Once again please accept my apologies and I would like to see you shopping in our store soon. Kind Regards Sharon Sewshanker Customer Services Manager Ph: ********** mobile - ********** Fax: ********** email: ********** YOUR ATTITUDE DETERMINES YOUR ALTITUDE Disclaimer Please note: This e-mail and its contents are subject to a disclaimer which can be viewed at http://www.woolworths.co.za/disclaimer. This Disclaimer forms part of the content of this email in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Should you be unable to access the link please e-mail ********** and a copy of the disclaimer will be e-mailed to you. NOTICE: If received in error, please destroy and notify sender. Sender does not intend to waive confidentiality or privilege. Use of this email is prohibited when received in error.

Disclaimer The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

Disclaimer Please note: This e-mail and its contents are subject to a disclaimer which can be viewed at http://www.woolworths.co.za/disclaimer. This Disclaimer forms part of the content of this email in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Should you be unable to access the link please e-mail ********** and a copy of the disclaimer will be e-mailed to you. NOTICE: If received in error, please destroy and notify sender. Sender does not intend to waive confidentiality or privilege. Use of this email is prohibited when received in error.