Complaint About Settled Account Moved to Nimble

I am writing to express my frustration and disappointment with the handling of my Woolworths in-store account. Here is the detailed account of my issue:

Account Settlement: In February, I paid off my Woolworths in-store account. This account, along with all my other accounts, was managed by MBD.

Unexpected Transfer: Despite settling the account, Woolworths inexplicably transferred this account to Nimble, suggesting that I still owe money on it. This move is both confusing and concerning.. Confirmation of Settlement: Two weeks ago, I spoke with a representative from the Woolworths Head Office who confirmed with MBD that my account was indeed settled. During the call, an MBD consultant provided a reference number and confirmed that my account is fully paid. I also received a paid-up letter to this effect.Continued Issues: Despite these confirmations, my account status remains unresolved. It seems Woolworths has failed to update their records, causing unnecessary stress and inconvenience.

This situation is not only frustrating but also raises concerns about the accuracy and reliability of Woolworths’ account management practices. I feel like I am being subjected to a ****, with a settled account being misrepresented as outstanding.

I urge Woolworths to correct thiserror immediately and update their records to reflect the true status of my account. Additionally, I would appreciate an explanation of how this error occurred and what measures will be taken to ensure it does not happen again. Reference 27 ***

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