Complaint

On the 06/05 I asked my husband to return items I bought online and I paid via payflex at Greenacres woolworths in Port Elizabeth Gqeberha, when he got there he was told that a gift voucher will be issued which is not acceptable because it's not the same method of payment that I used to pay woolworths, I live about 10km away from the store, my husband came back home with the items, after my shift ended at work I had to drive back there with my husband again waisting my fuel, the I requested a manager Collin who helped then and refunded us. Then today 08/06 samething happened I purchased pyjamas, gown and sleepers for our son who had a school trip, the delivery date was supposed to be 07/06/24 between 8-17 delivery never arrived but arrived this morning after we had made other arrangements for our son's sleepwear for the trip. On my hubby's way to work I asked him again to return the items as we already bought things for him. He the arrived at the same store same treatment he got and the same manger who seemed to assist did not, had two separate invoices, the 1st one they did refund and when they were about to refund the second one they told him it's not allowed after +-45-an hour he's been waiting to be assisted cause seemingly no one knew how payflex refund work with woolworths. They too the money back that they already refunded him and told him to to bring the card I used to pay payflex. After he stood there fire longest time. What an embarrassment??? Greenacres staff is so unprofessional and their service is very poor. My husband was even late at work let alone the embarrassing part of him waiting and waiting then took money back from his hand. I'm so frustrated that I have to waste petrol again and go to woolworths to return items. I'm frustrated and very disappointed with all of this. I lodged a complaint on their app and also called their customer service helpline still awaiting response. The cashier's name was Sylvia and the manager is Collin Ramrathan. The overall experience was bad.