Complaint!

Ohhhhhh what a bad experience I had with woolworths store.i opened a woolworths gold credit card and received it and activated on the 28 of January 2025 bt when I arrive at home and try to peel the plastic to see the pin number, it was not clear so I wrote them an email on the 29th on their email(queries @wfs.co.za) to ask for assistance bt until now the 04th of February 2025 they have not responded to me/my email. So until now I dnt knw what to do🤔🤔