Complaint

I received an SMS yesterday confirming my account is in arrears for now 2months and I have to pay installments for 3months plus interest.

I am dissatisfied by your service, even if you have a backlog can it really be for 30+ days. I the worst part is you are charging me for your delay.

On the 26/05/2020 I paid R900 to acc***, I forgot to put a reference so I sent an email with proof of payment to ***. On the same day I received an email from Marleine Dollman confirming my proof of payment has been sent to your Finance department for it to be tracked.

Since then I have not heard from this department, instead I have a bill from Woolworths charging me interest for 2months.

I paid R900 on the 26/05/2020. I should have been informed if the payment could not be tracked, which would be funny because it went through on my end.

I am not paying for you backlog, I refuse to pay for your delays. It is not my fault that you did not log my payment on time there for that interest should be removed.

I patiently await feedback or I will be taking this further.