Complaint

Good day

I bought a takkie for my son on the 28/07/2023 at Woolworths in Howard Centre Pinelands.

I have stopped my child from wearing the takkies because they no longer close, plus there is a torn part on the top part of one of the takkies. I have tried to return the takkie to the shop but they refused because I no longer have the slip. I trusted woolworths and never thought for a second that the quality would be like this so I never kept the slip. I paid a good amount for these takkies because i trusted they would be of good quality.

look at the bottom sides of the takkie , clearly you can see that it was not worn a lot. The sides are not slanted.

Top part that's torn, it was first a bubble then it tore.

image.png Look at the bottom, clearly these takkies were not worn a lot for them to look like they do.

image.png look at how it won't close, the seal part goes loose and makes him fall all the time which is why I don't put the takkies on him anymore coz it's a bit dangerous for him now.

Your prompt response will be appreciated because I don't understand how this works as I have seen a white lady here in Howard centre take a worn item back with no slip and they were assisted, Why can't I be? because I also paid.

Regards