Complaint

<p>My name is Thandi. i am writing about my experience at Woolworths- Country Road</p> <p>I bought a boot at Country Road last year June for R1399.00 a Navy Nubac boot.</p> <p> </p> <p>This year June my boot broke, and i did not wear that boot for the entire Sumer seasno, so basically i only wore the boot for about 5 months. I then went back to Country Road Canal Walk the cashier asked me for the reciept, i told her i don't have the reciept anymore as i did not buy the boot to return it i baught the boot because i liked it.</p> <p> </p> <p>She then called the manager but the name of Islam non friendly and full of attitude manager for someone that is working with customers expecially someone in his calibar, he then asked me when i baught the boot i told him June last year, he said that's long time. I told him when i buy at Country Road i expect quality not something i will wear for four or five months expecially for that amount. He asked for the reciept with attitude i told him the samething i told the cashier.</p> <p> </p> <p>The boot was still in the box and it's original Country Road paper bag, he looked at the boot and told me with full of attitude that he will have to send to the manufacture and check if it's wear and tear, i took offence in his response, how can i buy something and break it delibarately. I thought he looked down on me, for someone that always shops at Country Road, he told me he will see if they can't fix it. Because of his stinking attitude i said i don't want it i want a new one.</p> <p> </p> <p>The next morning i called and request to speak to the store manager, i spoke to Clint i explained my situation and my experience with his manager. He said he will call me back, he called me back saying i can go to the store and get another boot. When i got there they did not have my size in all boots they had, i asked for the give voucher so that i can go to another Country Road he told me unfortunately they can't give me a voucher. I was quite suprise because it's not like i am going to use their voucher at Edgars or any other store i am still going to use it at Country Road, but i did not get the voucher or the boot. apparently i am disadvantage for their liking to get the voucher.</p> <p> </p> <p>They told me they gonna check other stores and get back to me, that was almost 3 weeks ago. Someone called me saying they found the boot in Johanesburg, so it will take 7 days for me to get the boot.</p> <p>Monday i went there again and it was way after 7 days, and the cashier told me Clint is on leave and she knows nothing about the boot. up until now i have not heared from Woolworths.</p> <p> </p> <p>I am so disgusted with their service and they will newer do something like this to a White person, so because of my skin colour i must suffer like this for something i have paid cash for.</p>