Complaint

About a month ago I requested the sales lady to assist me locate a dress which I saw online on woolworths website. She checked on the system and told me Waterfront has enough stock, I then requested it to be transferred to her branch as I work in town. She never got back to me and I went back to the store for a follow up. She told me the dress is still in Waterfront not unpacked yet. Its been a month since I have been waiting for the dress and I told her I needed the dress for my birthday celebration, also the voucher I needed to redeemed got expired while waiting for the feedback. I am highly disappointed on the level of service I received in this store. I would have appreciated if they told me there was no stock available instead of making promises they can't fulfil.