COMPLAINT!

Woolworths is officially the worst retail store I've EVER been to. They charge more than most stores (not complaining about that since I CHOOSE to shop there), and take forever to resolve complaints (if they choose to resolve). I submitted a complaint last week about an incident that occurred the week before, and I got a response from "Sharon Sewshanker" saying "YOUR ATTITUDE DETERMINES YOUR ALTITUDE". The said response is directly below my complaint together with the first reply I received. Furthermore, the day I had an issue and wanted to escalate it to the floor manager, I was told NO Floor Manager exists (was told by Nivan J-something), I then asked Nivan for Woolworths' complaints e-mail address, he gave me a "Debbies" number (as if I asked for that).... And just to add on, last year Woolworths gave me roasted chicken, stuffed with maggots (imagine how many more customers bought ate the same batch chickens without realising they were being poisoned). Anyway, my original e-mail (sent on 26 November will be at the very bottom).............Woolies STILL HASN'T RESOLVED THE ISSUE!!!!!!!!!!!!!!!! And just to top it off Woolworths keeps misspelling my name nkululekP instead of an "O" at the end. What frustrates me is they keep doing so no matter how many times I tell them not to misspell (Blatant disregard and disrespect for me)

Kind Regards Sharon Sewshanker Customer Services Manager Ph: ********** mobile - ********** Fax: ********** email: ********** YOUR ATTITUDE DETERMINES YOUR ALTITUDE ________________________________________ From: Nkululeko Mchunu ********** Sent: Thursday, 29 November 2018 08:50:49 AM To: CustServMgr Westville Pavillion Cc: TxtMgr Westville Pavillion Subject: RE: WOOLWORTHS ********** 7- ********** 07 I don’t accept JUST AN APOLOGY! What can you do for me? Nkululeko Mchunu Customer Experience Guru Phone: +27 (0) 86 ********** Cell: E-mail: **********

From: CustServMgr Westville Pavillion ********** Sent: 28 November 2018 06:50 PM To: Nkululeko Mchunu ********** Cc: TxtMgr Westville Pavillion ********** Subject: WOOLWORTHS ********** 7- ********** 07 Good Day Nkululekp Mchunu Thank you for taking the time to inform us about the incident that occurred at Woolworths Westville Pavilion. I must apologise for the inconvenience caused and this complaint has been forwarded to me as the customer services manager for immediate attention and to be investigated. I would like to apologise on behalf of the beauty consultants behaviour towards you by not asking you first if you were a rewards card holder knowing the promotion was only valid for rewards card purchases. It was therefore not an issue as the items could of been refunded and repurchased with a rewards card that could be issued to you immediately and also active right away. The store unfortunately does not have a floor manager but a store manager which is Debbie, therefore the relevant contact number. Due to POPI[protection of personal information we are not allowed to give out our regional manager contact number, therefore I hope this apology is acceptable as we have addressed this issue with both the cashier and Navin accordingly. I did try to contact you on your mobile but I discovered it was your company number and not able to leave a voicemail. I would like to have chatted to you to find out if you had completed the purchase and how I would assist you further to either refund and redo your purchase. Once again please accept my apologies and I would like to see you shopping in our store soon. Kind Regards Sharon Sewshanker Customer Services Manager Ph: ********** mobile - ********** Fax: ********** email: **********

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From: ********** ********** Sent: 27 November 2018 03:16 PM To: Nkululeko Mchunu ********** Subject: Woolworths ********** 7- ********** 07

Good Day Nkululekp Mchunu Thank you for taking the time to inform us about the incident that occurred at Woolworths Westville Pavilion. We apologise for the inconvenience caused and we are in the process of forwarding this to the relevant person for their immediate attention and to be investigated. Please forward us your mobile number so that he/she may contact you as soon as possible.

If we can be of assistance to you in the future, please do not hesitate to contact us as follows, call us on ***, e-mail ********** or contact us online www.woolworths.co.za. Your Reference: ********** 7- ********** 07. Kind Regards Luxolo Nyangweni Woolworths Customer Service *** **********

On 26/11/2018 14:05:18, n nchunu wrote: Hi There I trust all is well. On Sunday, I purchased some groceries at The Pavilion branch. I was initially told I would receive a discount of 20% (beauty products), should I spend an “x-amount” of cash. The cashier enticed us to purchase more products (in order to take advantage of the offer). The cashier (Thabo - trainee) was assisted by Snezile. The amount tal**** up to about R541.60 . This whole process took about 20 minutes (you can view surveillance cameras). Snezile then changed her statement and said we don’t qualify for the discount since we don’t have a “Wrewards” card, which wasn’t mentioned at the beginning (otherwise we wouldn’t have taken so many beauty products). At that point I requested the Floor Manager. A guy called Nivan J-something then intervened (not the floor manager). He gave us someone else’s cell number (Debbie I think), and said we should call her for further assistance. When I asked for the Regional Office contact details, he said he doesn’t know them. What a hard time, people just passing the buck, no one wanting to assist me on the spot, no floor manager available as well, no contact details provided as well (other than Debbie’s). All in all the ordeal lasted about 45 minutes, please check surveillance cameras. I eventually had to pay R619.51….this is the second time Woolies has be so inconsistent. The first time I found maggots in my chicken and I was only given a R400 voucher as an apology. Warm regards Nkululeko Mchunu Nkululeko Mchunu Customer Experience Guru Phone: +27 (0) 86 ********** Cell: E-mail: **********