complains

I am very disappointed by people who work at call centre for woolworth. I had a store card then went away and dis not make payment for 3 months. i came back to SA and paid off and paid extra, i called the lady lies and said to me i need to call the other department they will refund me and its showing refund to cheque on their but not on my account and very frustrating. am using my airtime every single day and its coastly and waste of my time to be on phone all day.I need help please