Complains

There was amount of R10,000.00 I transferred from my FNB account with a hope that im sending it to my savings account at ABSA which I use my reference as Lulu & I select a Public recipient. As I notice that the amount never reflect to my savings account I phone FNB to check which account it went to they said it went to Woolworths account no. ********** 251.I phone Woolworths immediately but they kept on giving me emails that are not working ********** ********** & ********** to send my pop & statement & on my side mails went through.I need your help as I really need this money to be deposited back to my account.