Complain! ; ***** alert ; Poor Service ; Deceit!

I suspect ***** regarding my credit card application. I did an application on Friday the 7th/10/2022 and I was contacted by the Woolworth Finance department consultant and she completed the application process. She also did a credit check and she advised that my application was approved and advised of the credit card limit. I then received the email below:

"Dear Miss Kubheka,

Thank you for accepting the offer on your Woolworths Credit Card.

Your contract is now ready and requires your signature to complete the process.

One of our consultants will call within 48 hours.

Should you have any questions, call us on ‪***‬.

Regards,

Woolworths Financial Services"

I have been waiting and today I phoned the customer service department, who and all of a sudden I was advised that my application has been "Declined "!

Why was I advised that I was approved in the 1st placed? My banking details were also requested after I was advised that the application has been approved!

I want a proper explanation on this because not even the consultant that I have spoken to today could advise why I have been DECLINED!