Company Negligence

I found a whole freaking piece of a broken glass with other bits of the proven glasses in the cranberry Cosmo drink that I purchased on Sunday the 10/01/2021 at greenstone mall. How I can't explain it, because as consumers we believe that all the products that are placed in the store shelves have gone through a proper and thoroughly quality check, so I can't be looking for bottles when drinking any beverages.I took a bootle with at work Yesterday(Monday), as I was drinking I noticed the was clicking sound inside the bottle when I tried to look through I noticed there’s was a broken glass inside. The bottle is self it's not broken so it doesn't make sense why there is a broken glass inside. I called the customer care yesterday with Ref No: *** to report this matter, I spoke to an urgent who then requested me to send an email to *** with the bottle evidence. To my surprise no one has contacted or responded to the email that I sent yesterday at 14:19 pm. Why is this matter to treated as matter of emergency. This is company negligence and could cause a company a lots of money.

Store Slip Number: 10/01/2021 15:17 ***