Comment from a Supervisor/Manager was shocking

Good day

I am bothered by the comment from one of your Supervisors/Manager

I went to buy the two combos at Woolworths but they were R4 extra. The new lady didn't know the reason why. She had to call the Supervisor Supervisor came and she also didn't know why it was over. I had to explain over and over. Supervisor scanned the combos three times but still, they were over. That is when she asked me if I am crying over R4. To her it was nothing but maybe to me it was something. I told her that Woolworths is already rich and I cannot add to that.

Fourth time she scanned the combo and she found a fault. My question is, don't you think you need to make sure that tour prices are correct before selling? Yes I know the errors always occur but, this is not the first time I have the same problem with the same Northgate Woolworths and their incorrect prices and they will give you a disgusting attitude when you explain how much the prices are supposed to be especially those Supervisors or Managers. First time I had to go back to Woolworths after thy over charged me by over R100 It was a mission to get it right still. They had to scan over three times to see where the problem was. It is something that is happening every now and then. Please also teach your cashiers and those Managers to Apologize for poor service not be defensive and at the end of the day, they find a fault. It makes one looks like a fool infront of customers