COLLECTIONS DEPARTMENT - NO CUSTOMER SERVICE S****S

Got a call from Woolworths Collection department today - I wish I could remember the ladies name. The call came through while i was at work, busy with a client, answered the phone because I am waiting for an important call. When I answered, the lady introduced herself and proceeded to explain the reason for her call. I cut her off straight away and asked her "Are you not going to ask me if it is a convenient time to talk?" ---- Her response: "I am not selling anything, I am collecting." O_O

Working in a bank, I know that it is part of CUSTOMER SERVICE to ASK whether it is a convenient time or not.

So my response to her was "I don't care if you are selling or collecting, it is not a convenient time to talk as I am busy at work"... She then proceeded to "Your payment is due......" - I put the phone down.

Woolworths, PLEASE TEACH YOUR STAFF AT YOUR CALL CENTRE AND AT COLLECTIONS CUSTOMER SERVICE!!!